Account Settings

Are payments automatically withdrawn each month?

All payments are automatically withdrawn from the credit card you use to start the graphic design subscription. Your account and access to the services may be suspended in the event of non-payment of applicable fees. Associated Fees There are three ways to pay for the subscriptions — monthly, quarterly and annually. MONTHLY: Monthly fee. QUARTERLY: If you […]

Can Bragg Media help me with brand identity?

The short answer is yes. The Bragg Media design team can help you with non-trademarked logos and branded collateral, such as letterhead, business cards, brochures, notecards, etc. For new businesses that need brand identity design, check out Bragg Media’s Brand Starter Kit. The average small- to medium- sized marketing agency charges $100-$200 per hour. With […]

What if I need the design project on a tight deadline?

If you need your design projects delivered quicker, tell your project manager. An additional fee will be charged.  The Bragg Media Team works at their own speed to ensure high-quality, optimal materials for our clients.  If you have a large queue of design requests and need to re-prioritize the projects, send a message through the […]

What is the drop-dead time to submit a design request?

The working hours for Bragg Media is 9 a.m. to 5 p.m. Monday-Friday. If you have a question or a support request, your project manager will get back to you within the work day. Bragg Media closes for U.S. holidays. The drop-dead time to submit a design request is 7 p.m. (EST) Monday-Friday.  If a […]

How do I submit a request for a design project?

The best way to submit a design request (and the best way to ensure you get the design you want) is through the secure Client Portal.  Once you login, click “Design Request” in the left navigation menu. Fill out the Design Request form with as much information as you can. Bragg Media’s designers are only […]

How do I cancel my subscription?

You can cancel your subscription at any time. To cancel your subscription, go to Billing: Invoices.  A white menu will appear. Click Subscriptions.  Click on the black “Options” button next to your subscription. Click on “Cancel.” When you cancel your account, you will continue to have access to the graphic design subscription services and the […]

Can I pause my account?

If you anticipate a stretch of time without much need for graphic design work, you can hit pause on your graphic design subscription account for $14.95 per month.  This will temporarily halt the automatic invoicing and payment withdrawals of the normal subscription fee. Pausing a subscription enables continued access to the Client Portal, where you […]

How do I renew my subscription or change billing?

Subscriptions are automatically renewed for you each billing cycle, drafting the credit card you used to sign up for the account. To pay an invoice, go to Billing: Invoices. Click on the black options button.  Click “Make Payment.” Enter your billing information To change your payment method, go to Billing: Invoices.  A white menu will […]

How do I update my e-mail?

To update your e-mail address, click “Edit Profile” in the upper left hand corner, next to your avatar. A drop down will appear with more options. Click on “My Profile.” From here, scroll down to basic info. You can change your e-mail underneath the Time Zone preferences. In this area, you also can change your […]

How do I add my logos and other media assets?

Once you login to the Bragg Media Client Portal, click on files. Your options include: Adding images, videos and other media assets to a specific project within the project folder Creating your own folder for assets your designer might need all the time — such as logos The project manager may also send your file […]

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