How do I access my design files?

You can access your design files any time in the secure Design Portal. Once you login, click the Files menu in the left sidebar menu. You will be presented with three options: Shared with me: Your project manager will add final design files in this folder; these files include pdf, jpg, png, native design files, […]

What if I need a rush order?

If you need your design projects delivered quicker, tell your project manager. An additional fee will be charged.  The Bragg Media Team has a specific process to ensure high-quality, optimal materials for our clients.

Approving or rejecting files

You must respond to the approve or reject task in order to move to the next phase in the project’s development. The Bragg Media design team works on one creative project at a time. We won’t start working on the next queued project until you have approved the file. When a proof is ready for […]

How do I access or download my mock-ups or proofs?

To access a mock-up or proof of a pending project … You can access the proof by clicking on the link in the “approve or reject” e-mail or go to the Client Portal, click Projects and click My Tasks.  Click on the task awaiting your approval. In the tax description field on the right side […]

What happens after I submit a design request?

Once you submit a design request, your project manager will review all of the information. You will receive an automated message confirming your design request. Your project manager may message you with questions regarding the project or request files if necessary.  Turnaround times for when you will receive a proof varies. Typically, the turnaround time […]

How do I cancel a request?

To cancel a design request, login to your portal. On the left hand side menu, go to Messaging. Select your project manager. In the subject field, type “CANCEL: [NAME OF PROJECT]” This will immediately alert your project manager, who will confirm the cancellation through a portal message. Once the project has been cancelled, it will […]

How do I edit a request or provide feedback?

If you sent the design request and forgot to add information or details, no worries! You can message your project manager from the portal. In the subject line, be sure to include the name of the design project. If you just made the design request and it has not been turned into a project yet […]

How do I submit a request for a design project?

The best way to submit a design request (and the best way to ensure you get the design you want) is through the secure Client Portal.  Once you login, click “Design Request” in the left navigation menu. Fill out the Design Request form with as much information as you can. Bragg Media’s designers are only […]

How do I renew my subscription or change billing?

Subscriptions are automatically renewed for you each billing cycle, drafting the credit card you used to sign up for the account. To pay an invoice, go to Billing: Invoices. Click on the black options button.  Click “Make Payment.” Enter your billing information To change your payment method, go to Billing: Invoices.  A white menu will […]

How do I update my e-mail?

To update your e-mail address, click “Edit Profile” in the upper left hand corner, next to your avatar. A drop down will appear with more options. Click on “My Profile.” From here, scroll down to basic info. You can change your e-mail underneath the Time Zone preferences. In this area, you also can change your […]

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