Design Subscriptions

How do I access or download my mock-ups or proofs?

To access a mock-up or proof of a pending project … You can access the proof by clicking on the link in the “approve or reject” e-mail or go to the Client Portal, click Projects and click My Tasks.  Click on the task awaiting your approval. In the tax description field on the right side […]

What happens after I submit a design request?

Once you submit a design request, your project manager will review all of the information.You will receive a message through the portal with confirmation that your design request has been turned into a project. Your project manager may message you with questions regarding the project or request files if necessary.  Turnaround times for when you […]

How do I cancel a request?

To cancel a design request, login to your portal. On the left hand side menu, go to Messaging. Select your project manager. In the subject field, type “CANCEL: [NAME OF PROJECT]” This will immediately alert your project manager, who will confirm the cancellation through a portal message. Once the project has been cancelled, it will […]

How do I edit a request or provide feedback?

If you sent the design request and forgot to add information or details, no worries! You can message your project manager from the portal. In the subject line, be sure to include the name of the design project. If you just made the design request and it has not been turned into a project yet […]

How do I submit a request for a design project?

The best way to submit a design request (and the best way to ensure you get the design you want) is through the secure Client Portal.  Once you login, click “Design Request” in the left navigation menu. Fill out the Design Request form with as much information as you can. Bragg Media’s designers are only […]

How do I cancel my subscription?

You can cancel your subscription at any time. To cancel your subscription, go to Billing: Invoices.  A white menu will appear. Click Subscriptions.  Click on the black “Options” button next to your subscription. Click on “Cancel.” When you cancel your account, you will continue to have access to the graphic design subscription services and the […]

Can I pause my account?

If you anticipate a stretch of time without much need for graphic design work, you can hit pause on your graphic design subscription account for $14.95 per month.  This will temporarily halt the automatic invoicing and payment withdrawals of the normal subscription fee. Pausing a subscription enables continued access to the Client Portal, where you […]

How do I add my logos and other media assets?

Once you login to the Bragg Media Client Portal, click on files. Your options include: Adding images, videos and other media assets to a specific project within the project folder Creating your own folder for assets your designer might need all the time — such as logos The project manager may also send your file […]

How do I log in and log out of the client portal?

To login to your account, go to portal.braggmedia.com. Use the e-mail address and password you used to sign up for the account. If you can’t remember your username or password, try clicking “Having Trouble?” just underneath the password field. Enter the e-mail you used to sign up for the account. Or use the Magic Link […]

How soon will I get my design once requested?

The turnaround time ranges from 1-3 business days for each package. Bragg Media’s team works from 9 a.m. to 5 p.m. Monday-Friday.  For the Baseline subscription, the average turnaround time is 2-3 business days. For the Advanced subscription, the average turnaround time is 1-2 business days.  Turnaround times can depend on: the complexity of the […]

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